Privacy Policy

Delano Ecommerce India Pvt. Ltd. ("Delano", "we", "our", or "us") respects the privacy rights of every individual who visits our digital atelier platforms. This Privacy Policy sets forth our practices regarding the collection, processing, storage, and protection of personal data gathered when you browse our catalog, create a registered patron profile, or complete a checkout transaction.

By accessing Delano digital channels, you consent to the data practices described in this policy statement.

We collect information to fulfill couture orders, personalize your shopping journey, and maintain secure store operations:

• Identity & Contact Data: Full name, primary email address, mobile phone number, delivery shipping address, and billing address.
• Transactional & Payment Data: Order history, transaction reference IDs, cart items, size preferences, payment method selected (Online Gateway / UPI / Cards), and invoice records. Note: Debit/Credit card numbers and UPI PINs are processed directly by RBI-authorized PCI-DSS certified payment gateways and are never stored on Delano servers.
• Technical & Device Telemetry: IP addresses, browser user-agent strings, device operating system details, time zone settings, and cookie tokens.

Your data is processed strictly for legitimate commercial purposes:

• Executing, dispatching, and fulfilling ethnic wear orders placed via our website.
• Sending transactional notifications including order confirmations, dispatch AWBs, and delivery OTPs via SMS, Instant Messaging, and Email.
• Facilitating doorstep reverse pickups for size exchanges and executing refunds.
• Detecting and preventing fraudulent transaction attempts or unauthorized access.
• Sending curated festive offers and seasonal edit drops (only with your explicit opt-in consent).

We disclose necessary data subsets strictly to verified service partners bound by non-disclosure agreements:

• Logistics Partners: Licensed pan-India express courier networks (for order dispatch, real-time tracking & doorstep pickup).
• Payment Gateways: RBI-authorized, PCI-DSS Level-1 certified digital payment gateway infrastructure (for encrypted payment authorization).
• Communication Infrastructure: Secure cloud communication platforms (for transactional email receipts, OTPs & delivery updates).

As a data principal, you have the right to:

• Request a copy of all personal data held by Delano associated with your account.
• Request correction or updating of inaccurate profile details.
• Request complete erasure and deletion of your registered account and personal history ("Right to be Forgotten").
• Opt-out of promotional marketing communications at any time via one-click unsubscribe links.

For questions regarding this policy or to exercise your privacy rights, please contact our designated Grievance Officer: