FREE PAN-INDIA DELIVERY ON ALL ORDERSCOMPLIMENTARY LUXURY PACKAGING & EASY 7-DAY EXCHANGES100% SECURE ONLINE PAYMENTS ACROSS INDIAHANDCRAFTED ETHNIC COUTURE — NEW DESIGNS DAILYFREE PAN-INDIA DELIVERY ON ALL ORDERSCOMPLIMENTARY LUXURY PACKAGING & EASY 7-DAY EXCHANGES100% SECURE ONLINE PAYMENTS ACROSS INDIAHANDCRAFTED ETHNIC COUTURE — NEW DESIGNS DAILY
DELANO
Haute Ethnic Couture
DELANO
Haute Ethnic Couture
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Order Operations

Cancellation Policy

Need to change your mind? Review our flexible cancellation windows and immediate refund processes.

2-Hour Cancellation Window

Cancel standard orders directly from your dashboard within 2 hours of placement before warehouse dispatch.

100% Full Prepaid Refund

Full 100% money-back refund automatically processed to your funding account for cancelled prepaid orders.

Post-Dispatch Policy

If an order has already left the warehouse, you can reject delivery or request a return upon arrival.

1. Self-Service Order Cancellation

We understand plans can change. You can cancel your order within 2 hours of placement directly through your online account portal:

  1. Log in to your account and click My Account → Orders.
  2. Locate your active order and click the Cancel Order button.
  3. Select your reason for cancellation and submit. An instant email confirmation will be sent to you.

2. Custom Couture & Made-to-Order Apparel

Handcrafted items requiring custom stitching, embroidery, or bespoke measurements enter production quickly. For custom apparel, cancellations are strictly permitted only within 1 hour of order confirmation. Once master artisans initiate fabric cutting, custom orders cannot be cancelled.

3. Cancellation Refund Processing

Once a cancellation is confirmed:

  • Online Payments (UPI, Cards, Net Banking): The full order amount (100%) is automatically released back to your original payment method within 3 to 5 business days.

4. Merchant Initiated Cancellations

In rare circumstances, Delano reserves the right to cancel an order due to:

  • Unforeseen fabric shortage or quality inspection failure during final atelier prep.
  • Incorrect pricing or promotional code glitch on the product listing.
  • Delivery address non-serviceability by regional logistics networks.

In such instances, our customer concierge team will contact you immediately and issue a 100% full refund alongside a complimentary gesture coupon for your next purchase.

5. Cancellation FAQs

Q: What if I miss the 2-hour cancellation window?

A: If the item has already dispatched, you can simply refuse delivery when the courier contacts you, or accept it and initiate a 7-day return.

Q: Can I cancel a single item from a multi-item order?

A: Yes, you can select specific items to cancel within your Account Dashboard order management page.